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Customer Service Foundation

-Customer Service Management

 *Handling customers complaints

 *Offering assistance to customers

  *Building and maintaining strong relationships

 *Responding to customer inquires

-Customer Record-Keeping:

 *Keeping customer records (interactions, issues, etc.)

Enhanced Customer Service

-Package 1 services
-Customer Project Management:

*Managing customer project requests

 *Documenting feedback

-Customer Satisfaction Monitoring:

 *Checking service availability

 *Measuring customer satisfaction

Basic Answering /Dispatch Services

*Handling Phone Calls and Dispatching task

customer service consultant for contractors

What does a customer service consultant do?

  Customer service consultants interact with customers to handle complaints, process project requests, and provide information about a contractor's services. Generally, they provide these services by phone but may also interact with customers face-to-face or via email or chat. 

  • Answering phone calls
  • Responding to emails
  • Communicating through online instant messaging platforms
  • Communicating with various departments within the company
  • Receiving project request
  • Tracking request with contractors
  • consulting on ways to fix project issues


Communicating through online instant messaging platforms

 We use online instant messaging platforms to communicate quickly and efficiently with our customers. This allows us to respond promptly to questions, provide updates, and address concerns in real-time, ensuring seamless communication and excellent customer service. 

Pk1-Customer service foundation:

Handling Customer Complaints

Building and maintaining strong relationships

Offering Assistance to customers

We listen to customer concerns, empathize with their issues, and provide timely solutions. We address complaints promptly and professionally to ensure customers feel valued and respected. By resolving issues efficiently, we build trust and demonstrate our commitment to customer satisfaction. 

Offering Assistance to customers

Building and maintaining strong relationships

Offering Assistance to customers

 At Farrells Contracting Services, we're dedicated to providing exceptional support to our customers. Our team is available to offer guidance, answer questions, and address concerns promptly. We strive to deliver personalized assistance, ensuring customers feel valued and confident throughout their experience with us. 

Building and maintaining strong relationships

Building and maintaining strong relationships

Building and maintaining strong relationships

At Farrells Contracting Services, we prioritize building and maintaining strong relationships with our clients. Through regular communication, personalized support, and exceptional service, we foster trust, loyalty, and long-term partnerships that drive mutual success. 

Communicating with Customer

Responding to customer inquires

Building and maintaining strong relationships

 At Farrells Contracting Services, we believe clear communication is key. We keep our customers informed every step of the way, providing regular updates, prompt responses, and transparent information. Our goal is to ensure customers feel valued, heard, and confident in our services. 

Responding to customer inquires

Responding to customer inquires

Responding to customer inquires

We welcome customer inquiries and respond promptly to questions, concerns, and requests. Our team is dedicated to providing helpful and accurate information, ensuring customers receive the support they need to make informed decisions and have a positive experience with our services. 

Customer Record-Keeping

Responding to customer inquires

Responding to customer inquires

 We will maintain accurate and up-to-date records of customer interactions, including project details, communication history, and feedback. This helps us track customer needs, preferences, and issues, enabling our team to provide personalized support and improve overall customer satisfaction. 

pk2-Enhanced Customer Service:

Managing customer Project Request

Managing customer Project Request

Managing customer Project Request

Customers can submit a project request by contacting us via phone, email, or through our website. Please provide project details, including scope, timeline, and requirements. Our team will review and respond promptly to discuss further and provide a customized solution. 

Documenting feedback

Managing customer Project Request

Managing customer Project Request

 We document customer feedback to identify areas for improvement and measure our performance. This helps us refine our services, address concerns, and better meet the needs of our customers, ultimately driving continuous improvement and exceptional customer experiences. 

Checking service availability

Measuring Customer satisfaction

Measuring Customer satisfaction

 To check service availability, customers can contact us directly via phone or email. We can provide information on service schedules, appointment availability, and estimated timelines. Our team is happy to assist and provide the necessary details to meet their needs. 

Measuring Customer satisfaction

Measuring Customer satisfaction

Measuring Customer satisfaction

 At Farrells Contracting Services, customer satisfaction is our top priority. We strive to deliver exceptional service, exceeding expectations and building trust with our clients. By listening to feedback and continually improving, we ensure our customers are satisfied with our work and become long-term partners. 

pk3-Basic Answering / dispatch services

Handling phone calls and dispatching tasks

Our answering service and dispatch team ensure seamless communication and efficient job assignment. We provide support, promptly responding to customer inquiries and dispatching the right team members to meet their needs. This integrated service enhances customer satisfaction, streamlines operations, and optimizes resource allocation.

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