- These Terms and Conditions ("Terms") govern the provision of customer service consulting services ("Services") by Farrells Contracting Services ("We" or "Us") to contractors ("Client" or "You"). These Terms are effective as of [Date] and may be updated from time to time. By engaging our Services, You acknowledge that You have read, understand, and agree to be bound by these Terms.
- Scope of Services: We will provide customer service consulting services to help You improve Your customer service operations, including but not limited to:
- Customer service Foundation (Customer Service Management/Customer record-keeping)
- Enhanced Customer Service
(Customer Project Management/Customer Satisfaction monitoring)
- Basic Answering Service and Dispatch Services
- Client Responsibilities:
- Provide accurate and complete information about Your business and customer service operations
- Cooperate with Us in the provision of the Services
- Ensure that all personnel involved in the project are aware of and comply with these Terms
- Payment Terms:
- Fees for the Services will be as agreed upon in the proposal or contract
- Payment is due immediately, as per our payment terms
- Late payment may incur additional fees
- Confidentiality:
- We will maintain the confidentiality of all Client information and data
- Client agrees to maintain the confidentiality of all Our proprietary and confidential information
- Intellectual Property:
- All intellectual property rights in and to the Services and any materials provided by Us remain the property of Us
- Client may not use or disclose any of Our proprietary and confidential information without prior written consent
- Termination:
- Either party may terminate this agreement upon [30] days' written notice
- Upon termination, Client will pay all outstanding fees and expenses
- Warranty Disclaimer:
- We make no warranty, express or implied, that the Services will achieve specific results or meet Client's expectations
- Limitation of Liability:
- In no event will We be liable for any consequential, indirect, or punitive damages
- Our liability for damages will be limited to the amount of fees paid by Client for the Services
- Governing Law: These Terms will be governed by and construed in accordance with the laws of [Pennsylvania/Northampton County].
- Entire Agreement: These Terms constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements or understandings.
- Amendments: We reserve the right to modify these Terms at any time, and your continued use of the Services will be deemed acceptance of any changes.
Contact
If you have questions, please get in touch with us at [info@farrellscontractingservices.com].
Acceptance
"By accepting this agreement, you acknowledge that you have read, understood, and agreed to the Terms and Conditions and Contract of Service, as outlined in the attached documents."